Legal

Terms of Service

Last updated: 8 August 2026

These terms govern your use of Vendesso, operated by Vendesso Ltd (“we”, “us”), based in Nigeria. By connecting an account you agree to them. If you're agreeing on behalf of a business, you confirm you're authorised to do so.

They're written to be read. Where a term matters more than the others, it says so.

1. What Vendesso does

Vendesso replies to messages sent to your business's messaging accounts, using the catalogue, prices, stock levels, delivery fees and bargaining limits that you provide. It resolves answers from your data. It does not source information from anywhere else.

2. You are responsible for what it says

This is the most important term here. Vendesso replies on your behalf, and its answers are your data read back out. You are responsible for:

• the accuracy of your prices, stock counts, fees and product details
• the bargaining limits you set, and any sale that closes within them
• honouring orders your customers place through it
• your dealings with your customers generally, including refunds and disputes

A price your customer is quoted is a price you entered. Keep your catalogue current.

A deal the assistant closes is binding on you. When it agrees a price with a customer, it does so within the limits you set at that moment, on your behalf — so you honour that price even if you change your limits afterwards. Changing your prices affects conversations still being negotiated, not deals already struck.

While a price is still being negotiated, your current limits apply: if you lower a price, your customer gets the lower one; if you raise it, the assistant will not go below your new minimum. If you don't want the assistant agreeing prices at all, don't set a bargaining limit — an item with no limit is sold at the price you list.

3. Your account

• Give accurate business information at setup and keep it up to date
• Keep your access to the account secure, and tell us promptly if it's compromised
• You must be entitled to use the messaging accounts you connect

4. Third-party platforms

Vendesso works through the WhatsApp Business Platform and, in future, other messaging platforms. Your use is also subject to those platforms' own terms and policies. We are not responsible for a platform changing its rules, suspending your account, or being unavailable — though we'll tell you what we know when it happens.

5. Payments to you

Vendesso never holds your money. Your customers pay you directly, into your own bank account or through your own payment provider. Settlement, chargebacks, refunds and disputes are between you, your customer and your provider. If you connect a payment provider, you confirm you're entitled to use those credentials.

6. Fees and billing

• Paid plans are billed monthly in advance, in Naira, and prices include VAT where it applies
• You may cancel at any time; service continues to the end of the month you've paid for
• Part-months are not refunded, except where the law requires it
• We'll give at least 30 days' notice before a price change, and you can cancel instead of accepting it
• If payment fails, we may downgrade or suspend the paid features after notifying you

If you're on a free plan, it's free — and we may change what it includes, or withdraw it, with 30 days' notice. Your catalogue and data stay yours either way; ending a paid plan doesn't delete them.

7. Acceptable use

You agree not to use Vendesso to:

• send unsolicited bulk messages, or message people who haven't contacted you
• sell anything you're not legally permitted to sell
• mislead customers about prices, availability or who they're dealing with
• impersonate another business
• break any applicable law, or any messaging platform's rules
• attempt to disrupt, reverse-engineer or gain unauthorised access to the service

We may suspend an account that does these things.

8. Availability

We work to keep Vendesso running, but we don't promise uninterrupted service. Messaging platforms, networks and infrastructure providers all fail sometimes. We may carry out maintenance, and will avoid peak trading hours where we reasonably can.

9. Our liability

Vendesso is provided as it is. To the extent the law allows, we are not liable for lost profits, lost sales, lost data or indirect losses. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

10. Your content

Your catalogue, photos and business information remain yours. You grant us only the permission needed to run the service — to store that content and to use it to answer your customers.

11. Ending it

You may cancel at any time. We may end or suspend an account for breach of these terms, for non-payment, or if we discontinue the service — with reasonable notice except where a breach requires acting immediately. On termination you can ask us to delete your data; see the privacy policy.

12. Changes to these terms

We may update these terms. We'll change the date above and, for material changes, tell you directly. Continuing to use Vendesso after a change means you accept it.

13. Events outside our control

Neither of us is liable for failing to meet an obligation because of something genuinely outside our control — a messaging platform outage, a network or power failure, a change in the law, or similar. If it lasts more than 30 days, either of us may end the agreement, and we'll refund any fees covering service you didn't receive.

14. Talking to each other

We'll reach you at the email address or messaging account on your Vendesso account, or through the assistant itself — so keep those current. Formal notices to us go to support@vendesso.com. Notice counts as given the next working day.

15. Resolving disputes

If something's wrong, tell us first — email support@vendesso.com and we'll try to sort it out within 30 days. Most things end there. If that fails, these terms are governed by the laws of the Federal Republic of Nigeria and the Nigerian courts have jurisdiction. Nothing here stops you raising a complaint with the Nigeria Data Protection Commission, or with any other regulator entitled to hear it.

16. The usual small print

• If one term fails, the rest stand. A court striking out part of this leaves everything else in force.
• Not enforcing something isn't giving it up. If we let a breach pass once, we can still act on it later.
• Transfers. You may not transfer your account to someone else without asking us. We may transfer these terms to a company that acquires our business — your rights don't change, and we'll tell you.
• This is the whole agreement between us about Vendesso, together with the privacy policy. It replaces anything said beforehand.
• No partnership. Using Vendesso doesn't make us your employee, agent or business partner. We supply a tool; the business is yours.

17. Who you're contracting with

Vendesso Ltd, based in Nigeria.

General questions, legal notices and privacy: support@vendesso.com